Kelley Coates, Director of Neighborhood Building, Neighborhood Housing Services of Greater Berks, Inc.

Resident representation is a hallmark of the NeighborWorks approach to community development and affordable housing. The idea is that residents know their communities best, and that nonprofits serving the community should allow residents to play a key role in their strategic decision-making. NeighborWorks affiliates also concentrate on underserved populations, including U.S.