Course Details

This course provides managers and executive directors with the tools to lead a high-performing housing counseling program. Learn to recruit and retain staff, implement efficient client workflows, and monitor caseloads and file quality. Gain a clear understanding of national performance standards and how to align your operations accordingly. Explore strategies to increase production, build counseling capacity, and ensure compliance. Whether you're new to program management or seeking to enhance your leadership approach, this course offers a practical framework for operational excellence and impactful service delivery.