Philadelphia NeighborWorks Training Institute FAQs

Philadelphia NTI
Feb. 10 - 14, 2025
Frequently Asked Questions

Event registration:

How do I register for the Philadelphia NTI?
Online registration has closed, but you can register onsite in Philadelphia starting Feb. 9.

When does registration open/close?

Registration opened on Oct. 10 and closed on Jan. 21, but you can register onsite in Philadelphia starting Feb. 9.

My Registration is complete. What do I do now?
Your NTI SCHEDULE (printable pdf) in the event platform contains all your event registration details. The EVENT RESOURCES section contains key information documents to guide you on navigating the site and details regarding your in-person options. You can log in to your account at https://collabornation.net/phillynti2025.

How do I change courses selected after I already purchased them?
Registrants may make course Exchanges directly on the event platform up to Friday,  January 17, 2025. You can only exchange a course taking place on the same days and for the same monetary value. All other course changes must be submitted by email to our Customer Experience team at [email protected]. Please remember course enrollment is limited, so all change requests should be submitted at your earliest convenience.

Can I send in a paper registration form?
No. Registrations for this event are processed online and require a COVID-19 Policy and Guidelines agreement for all registrants, so online registration is required. Proof of vaccination is not required to attend in-person events. Masks are highly recommended.

Event payments/scholarships:

What is the payment policy?
Payment is due at the time of registration and may be made by Visa, Mastercard, or American Express. To make payment by check or arrange group payments, please contact our Customer Experience team at [email protected].

Are scholarships available? When will scholarships open/close?
Limited scholarship assistance is available. Scholarships will open on October 10, 2024. To apply/view your status, please go to www.NeighborWorks.org/Scholarships. Note that if you are awarded a scholarship and do not cancel or if you are a no-show to the event, your scholarship eligibility may be revoked for 12 months.

Event changes/cancellations/substitutions:

If I cancel before the event date, will I get a refund or tuition credit?
Cancellation requests must be submitted in writing to our Customer Experience team at [email protected]. The last day to cancel and obtain a refund is January 17, 2025.

Do you allow registrant substitutions? If so, who do I contact?
Substitutions of attendees are prohibited for this event.

Event courses/certifications/exams:

Will I receive a certificate of completion for each class I attend?
Certificates of completion will be awarded only to participants who attend 100% of their course. The certificates of completion will be uploaded to your My Courses page on the event platform https://collabornation.net/login/phillynti2025 upon confirmation that you attended 100% of the course. Click on My Courses and click the graduation cap icon to download your certificate of completion.

Which courses can I take to obtain my NCHEC continuing education hours? What is the timeframe for taking the NCHEC exams after the event? Where do I find the NCHEC test exams?
You must take courses within the Financial Capability, and Housing Education & Counseling training tracks. Please review your transcript in advance to avoid taking repetitive courses. You will have 30 days from the NTI to take the exams to receive credit. The exam instructions can be found on the event platform https://collabornation.net/phillynti2025 under the Resources section of the respective courses.

When will test scores be uploaded to our transcripts? Test scores will be visible on your Online Training Transcript within 60 days of the event platform closing date, provided you complete your test within the required 30-day time frame from the course end date.

Lodging/travel logistics:

Will NeighborWorks America pay for an additional night stay if I am unable to get home by midnight?
NeighborWorks’ lodging policy notes if there are flight/train departure options which get you home by midnight then we will not extend your lodging. If there are no departure options, then we will extend your lodging on a first come/first served basis until room availability is exhausted. All attendees are expected to depart from the event on the same day your course ends. A limited number of rooms are available for a Friday night extension. To inquire if you are eligible to receive a Friday night extension after you have registered, contact the Training Customer Experience team by email at [email protected]. All requests for an Additional Night Stay must be submitted via email by January 17, 2025.

How should a registrant identify their special needs?
Anyone with special needs should self-identify in the ADA section while registering. Once registration closes one can self-identify by sending an email to [email protected].
Please be specific as possible regarding your special needs and submit details to our Customer Experience team by January 17, 2025.

Which hotel have I been assigned (if NW is managing your Lodging)?
For the Philadelphia event, there is one contracted hotel – Philadelphia Marriott Downtown. Please note the event hotel has a mandatory Incidental Deposit of $75 per day/per person to cover incidental expenses [we recommended that you use a credit card to cover the required Incidental Deposit, although the hotels will accept a debit card]. When using a debit card, your deposited funds may not be available to you for several days, depending on your bank’s policies. Please check with your bank about their specific policies in this regard. Please read the Travel & Logistics Guide for full details in this regard.

Event/Venue Logistics?
The hotel and convention center venues are large and navigating from course to course may require extensive walking, so please plan accordingly. Also, the temperatures in hotel and convention center venues can be wide-ranging, so we recommend layers to be prepared for varying temperatures.

Are meals provided?
Each attendee is responsible for their own meals. Each weekday of the event, NW will offer coffee/beverage services, including to-go snacks during the late morning and afternoon breaks.

Are shuttle buses provided from the hotel to the convention center?
Shuttle buses will not be provided for this event.

What is the dress code for this event?
The attire will be business casual. Please dress in layers to accommodate varying temperatures in the hotel and convention center venues.

Will transportation be provided from the airport to the hotel?
Ground transportation is not provided from the airport to the hotel. Taxis, and rideshare services must be scheduled and managed at your own expense.