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Frequently Asked Questions

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Questions about our training?

 
  • If you still have questions, contact our customer response team at nti@nw.org or 800-438-5547. 


Training FAQs

User Profile

What is my user profile and how is it used?

Your user profile contains your e-mail address and other contact information used to uniquely identify you to us. This allows us to find your registration records and your records from past events.

How do I create a user profile?

Click on the link at the top of the log-in page that says, "First-time user? Click here to create your profile." Enter all required information on both pages, then click "Submit User Profile." A temporary password will be sent within five minutes to the email address you provided. Use this temporary password to log into the system. The first time that you log in, you will be required to change the temporary password to a permanent one of your choice.

Completing Registration

How can I update or edit my user profile?

Log into the NeighborWorks Training online registration site, then click the "My Profile" button at the top. A page will be displayed that shows the data currently in your user profile. Click the "Edit" button if you need to change any of your information, or the "No Changes" button to return to the previous page.

Can I delete my user profile?

No. Please contact trainingevents@nw.org or call 800-438-5547 if you need any assistance with your user profile.

Can I have more than one user profile?

No. To make sure your contact information is not duplicated, only one user profile is permitted. If you try to create a second user profile using an email address that is already in the system, you will be prompted to request a reminder of your password or edit your current user profile. Creating a second profile with another email address will result in an inaccurate transcript record.

How do I change my email address?

Log into the NeighborWorks Training online registration site, then click the "Change Email" button on the top of the page. You will be prompted to enter your password and your new email address. An email will be sent to your new address asking you to confirm the change. The email will contain a link to log into the NeighborWorks Training online registration site. You must click on this link to verify that you want to change your email address and log in. Once you have logged in using the link in the confirmation email, you will no longer be able to use your old email address.

How do I change my password?

Log into the NeighborWorks Training online registration site, then click the "Change Password" button at the top of the page. You will be prompted to enter your current password, followed by your new one. You shoujld then use your new password the next time you log in.

What if I forget my password?

Click on the "Forgot Password" link on the log-in page. You will be prompted to answer your security question. A temporary password will be sent to your email address. When you log in with the temporary password, you will be prompted to change to a new password of your choice.

What if I forget the email address that I used to create my user profile?

Click on the "Forgot Email Address & Password" link on the log-in page. You will be prompted to create a new user profile with your current email address. If the email address that you enter matches one that is already in the system, you will be directed to use the "Forgot Password" link to request a new, temporary password. Contact trainingevents@nw.org or call 800-438-5547 if you need further assistance logging in.

Event Registration

How do I register online for an event?

When an event is open for online registration, you will see a "Register Now" link next to its name on the NeighborWorks Training Online Registration home page. Click on the link and enter all required data, including your first- and second-choice courses for all days you wish to attend. Then click "Next." Enter all remaining required information until you arrive on the "Review" page. If you are satisfied that your registration information is correct, click" Submit." You will then see a registration confirmation page. 

  • You must use a credit card to pay for online course registration (self-guided, interactive webinar, faculty-led online); checks and purchase orders cannot be accepted.

Does registering online reserve a seat for me in all of the courses that I select?

Your seat is not reserved until you receive a confirmation letter by email for the event.

Can I request accommodations for an event using online registration?

Members of NeighborWorks network organizations who register using a funded training slot, as well as NeighborWorks America staff, are able to request accommodations online. All other participants should contact event hotels directly.

When is my registration confirmed?

Registration is confirmed once your information and payment have been received and processed. You will receive a confirmation letter by email.

How do I update or edit my registration?

Once you receive an invoice or a confirmation letter by email, you can log in to the NeighborWorks Training Online Registration site and click on the "Edit" link. You then will have access to your registration page, where you can edit your data. Once you have finished entering all of your changes, click through to the "Review" page and then select "Submit Changes."

How do I cancel my registration?

Log in to the NeighborWorks Training Online Registration site and click on the "Cancel" button. You should receive an acknowledgement of your cancellation shortly after. Email trainingevents@nw.org or call 800-438-5547 if you do not receive an acknowledgement shortly after you submit your cancellation.

Where can I see my transcripts?

Log in to the NeighborWorks Training Online Registration site. Click on "My History." From there, you will be able to access transcripts for all events that you have attended since December 2003.

Payment

Can I pay my event costs online?

Yes. You will receive an invoice by email when your registration has been processed. The email will contain a link to the NeighborWorks Training Online Registration log-in page. Click that link, log in and then click on "Pay Now." Enter all required information and click "Submit." You will be prompted to verify your payment details. Once you are satisfied that your details are correct, your payment will be processed electronically.

What methods of payment are accepted for online registration?

We accept the following credit card payments for online registration – (American Express, Master Card and Visa).

How secure are my online event payments?

Our online payment service is operated by VeriSign. VeriSign provides authentication services to almost 500,000 Web sites, including those of more than 90 percent of Fortune 500 companies, the world's 40 largest banks and 47 out of the 50 biggest e-commerce sites. No credit card numbers, bank account numbers or other personal financial information are stored on the NeighborWorks Training Online Registration system. All data hosted by VeriSign are stored in a high-security, fully redundant, risk-free data center. All transactions between the NeighborWorks Training Online Registration site and VeriSign are encrypted and occur over secure SSL connections.

Do you keep any personal financial information such as my credit card numbers online?

No personal financial information of any sort is stored on the online registration site. Only the last four digits of your credit card number are retained in your payment history.

What if I don't want to pay online?

You also may print your invoice and fax your credit card information to the NeighborWorks America Training Division at 800-834-3758, or mail your invoice and a check to Neighborhood Reinvestment Training, P.O. Box 418630, Boston, MA 02241-8630. Express deliveries cannot be accepted at this address.

What if I want one person to make online payments for several individuals?

The individual making the payments will need to know the email address and password used by each person for online registration, as well as the payment-due amounts. Each invoice will need to be processed separately by logging on as each person, clicking "Pay Now," and entering his or her amount due and method of payment.

Contact Info

Who do I contact when I need help using online registration?

Email trainingevents@nw.org or call 800-438-5547 for help with online registration.

Who do I contact when I need help with payments?

Email trainingevents@nw.org or call 800-438-5547 for help with payments.

Technical Info

What browsers are supported?

Our supported web browser is Microsoft Internet Explorer (Firefox and Chrome not recommended). Internet Explorer Version 9 and above required and Compatibility View is recommended. (learn more about how to use Compatibility View).

How do I disable pop-up blocking?

To disable pop-up blocking, follow the steps below:

  • Open Internet Explorer.
  • From the Tools menu, select Pop-up Blocker.
  • Click on Pop-up Blocker Settings.
  • In the box that asks for "Address or Website to Allow," type the address *.nw.org.
  • Click the Add button.
  • A new entry that contains *.nw.org should appear in the Allowed Sites list.
  • Click Close to exit the Pop-up Settings screen.
  • For e-learning courses, it is also necessary to disable add-on toolbars (Google, Yahoo, MSN, etc.) that contain pop-up blockers. To disable them, open Internet Explorer, go to the View tab in your browser. click on Toolbars, then uncheck any add-on toolbars. This may have to be done each time.

How do I enable cookies and JavaScript?

To enable cookies and JavaScript, follow the steps below:

Cookies

  • From the Internet Explorer tools menu, select Internet Options. 
  • In the Privacy tab, choose a privacy level of medium or lower.
  • Click OK. Cookies are now enabled.
JavaScript
  • From the Internet Explorer tools menu, select Internet Options.
  • In the Security tab, click Custom Level.
  • Under Active Scripting, select Enable.
  • Click OK and then Yes when prompted to accept the settings.
  • Click OK. JavaScript is now enabled.

What is the minimum supported screen resolution and how do I set it?

The minimum screen resolution is 1024 X 768. Set your screen resolution by following these steps:
 

  • Click Start. 
  • Select Control Panel. 
  • Double-click on Display. 
  • Click on the Settings tab.
  • Move the Screen Resolution slider until the resolution is set to 1024 X 768.
  • Click OK.
  • Indicate "yes" when prompted to accept the screen settings.

I keep seeing a message that asks if I want to debug a runtime error. How do I make it stop?

This message appears when your browser is configured to debug scripts. Follow the steps below to disable script debugging:

  • Open Internet Explorer.
  • Select Tools from the top navigation menu, then Internet Options.
  • Select Advanced.
  • Under Browsing, select Disable Script Debugging.
  • Click OK.

eLearning

What online courses are available?

NeighborWorks America offers courses in these topical areas:

• community stabilization and revitalization
• financial capability, housing counseling and edication
• foreclosure mitigation
• construction and rehab/green building
• affordable housing
• community economic development
• management and leadership
• nonprofit board operations

• housing asset management

Online courses are offered in three formats: eLearning, eClassroom Express Webinars and Virtual Classroom courses.

How long will an eLearning Course take to complete?

eLearning courses generally take two to four hours to complete, depending upon how much time you spend exploring the additional course resources. From the date you purchase the course, you will have 60 days to complete it and pass the exam. The system will give you four chances to pass the exam, which is required to print your certificate of completion. No exceptions to this policy will be granted.

How long will an eClassroom Express Webinar take to complete?

This faculty-led webinar lasts 90 minutes and includes resource materials, check-and-reflect activities, interactive polling and participant Q&A with the faculty. A quiz will be open at the conclusion of the session, which must be passed in order to obtain a certificate and credit towards continuing education hours.

How long will a Virtual Classroom course take to complete?

Virtual Classroom courses vary in length depending on the course, from three to four weeks. Each week focuses on a different topic. The due dates for all activities for each week’s lesson are posted in the instructions. Participants should plan to spend approximately 4 hours a week on coursework.

How do I enroll in an online course (eLearning, eClassroom, Virtual Classroom)?

You may register for online courses at nw.org/onlinereg. If you haven’t already set up a user profile in the NeighborWorks online registration system, you’ll need to do this first by filling out a profile, obtaining a temporary password and resetting it with your permanent password. To set up a profile, you will need to use a unique email address to log in. Once you have set up an online profile and logged into our online registration site, select “Register Now” under the appropriate tab (eLearning or Virtual Classroom, for example) and follow the prompts to select your course and input your payment information. Online credit card payment for the course is required at the point of online registration.

How can I pay for an online course?

Payment for online courses is required at the time of registration, via credit card. No other forms of payment are accepted. Payments are collected through one of the leading online payment systems, PAYPAL. Visa, MasterCard and American Express are accepted. No credit card information is stored in our site. Please note: No refunds are given for eLearning or eClassroom Express courses. See the cancellation policy for refund information regarding Virtual Classroom courses.

Can I obtain a discount for an online course?

Periodically, NeighborWorks America provides course discounts for some courses to state housing finance agency personnel; staff of HUD-approved housing counseling agencies; employees of municipal, state and federal government agencies; and members of the NeighborWorks network. These organizations will be contacted directly via email to receive their discount codes for tuition. A discount code must be entered at the time of registration for an eLearning course or eClassroom Express session, since no refunds will be granted after payment is submitted. Obtaining discounts for eLearning/eClassroom Express is a completely separate process from applying for scholarships for Virtual Classroom courses, NeighborWorks Training Institutes or place-based trainings.

Are there scholarships available for online courses?

On occasion, scholarships may be available for Virtual Classroom courses. When available, scholarship opportunities are listed on the Virtual Classroom page.  

Where do I enter a discount code?

When you follow the steps to register for an eLearning or eClassroom Express course, a field for a discount code will be shown on the course-selection page. You must enter an active and valid discount code to receive a discount. The system will show you how much discount is applied. If there is still a balance due, you will be required to make payment for the course at that time in order to continue with your enrollment. If the discount results in a zero balance due, the system will automatically advance you to the next step.

Is there an exam for online courses?

Yes, there will be an exam at the end of all eLearning and eClassroom Express courses, so you can demonstrate whether you have sufficient knowledge of the course content. If you pass, you will be able to print out a certificate of completion. The system will allow you four attempts to pass the exam. If you do not pass the exam after four attempts, you must wait until your course expires and then re-register to re-take the course. No exceptions to this policy will be granted. For Virtual Classroom courses, you also must complete a weekly quiz. 

Does successful completion of an online course count toward a professional certificate or NCHEC certification?

Yes, eLearning and Virtual Classroom courses count towards either professional certificate programs or NCHEC certification, the same as the equivalent in-person NTI course. Upon successful completion of a course, it will appear on your official NeighborWorks transcript, which you can print and view at any time by logging into your online account and going to your "My History" tab via the top menu bar on your online registration welcome page. Within this area, there is a link for you to download a PDF file of your entire transcript history as far back as 2003. eClassroom Express Webinars provide 1.5 hours of continuing education credit per course.

Are there plans for additional online courses?

Online courses are being developed continuously throughout the year for community stabilization, homeownership and community lending, green building, affordable housing, asset management, community economic development, management and leadership, and nonprofit board operations. Several courses are developed and added each year.

How do I access/take my purchased courses?

To access your courses, begin by logging into NeighborWorks online registration as an existing user. Click on the eLearning/eClassroom or Virtual Classroom tab. The title of course you have purchased will appear as an active link. Click the link to go to the class. The course will open in a new window, beginning with an introduction. Complete the course in the scheduled time frame, the course evaluation and any required tests, then print your certificate.

How do course expirations work? 

eLearning course registrations expire automatically 60 days after the date of enrollment. Once an eLearning course expires, you must re-register for that course if you need additional time to complete it. No exceptions to this policy are granted.

eClassroom Express webinars close within 24 hours of the online offering date. The test and certificate should be completed immediately after the live session.

If I have technical difficulties with an eLearning or eClassroom Express course, who should I contact?

Technical assistance related to eLearning and eClassroom Express course(s) is available via live customer support  9 a.m.-5 p.m. ET, Monday through Friday, by calling 888-685-4440 or my emailing support@collabornation.net. If you have a support question outside of our live hours, you can leave a message. A customer service representative will return your call or email during our live support hours. For questions related to registration, payments, your NeighborWorks transcript or content within a course, call NeighborWorks customer response at 800-438-5547 or email nti@nw.org.

Why won’t the final exam open in my eLearning course?

Click on each module to be sure you have completed what is required for the course before attempting to take the final exam. When all requirements are met, the final exam will load.

How do I enable the quiz in my eClassroom Express Webinar?

Once the live webinar training session has ended, return to the course page and clear your “cache” to enable the quiz button. To do so, depress the CTRL, SHIFT and DELETE buttons. If you're using Internet Explore, you'll be asked to delete "Temporary Internet and Website Files." If you're using Firefox, you'll see the "Delete Cache" option.

NOTE: If the quiz icon does not enable after this step, close the course page, log completely out of the NeighborWorks training events page, then log back in and re-open the course.

Where is the course evaluation and how do I complete it?

A link to the course evaluation will appear on the final exam results page after you pass the test.  When you click on it, the evaluation will open in a new window. Answer the questions and click "Submit." You will receive a confirmation page. You can then close the window to go back to the course and print your certificate of completion.

Where are the resources for the course?

Resources for each eLearning course are found under the paperclip icon on the top right of the course screen. Resources in eClassroom Express webinars are located under the book icon. Resources for Virtual Classroom courses are under each respective week on the course homepage. The resources consist of links to relevant websites and Word and PDF documents related to the topics covered by each course. Word and PDF documents can be downloaded and saved on your computer. Websites you wish to retain should be saved to your favorites on your Web browser.

Why won’t the Word documents open in the resources section?

Word documents may not open when you use Windows XP along with Internet Explorer version 8 or older. If this occurs, change your settings by going to Tools – Internet Options – Security – Custom Level – Downloads – File Download – Enable.

What is a course report?

If you attempt to open the course report when you're in the midst of a regular module or topic, it will show as N/A (not available). Once you begin the final exam, the course report will show the time spent on the test and your most recent grade, along with the list of questions answered correctly and incorrectly.

How do I use the notes feature?

In order to take notes,  you must be signed on and in the the course online. On the lefthand side of every course page you will see a notes section. To take notes, simply place your cursor in the box and begin typing. To save your notes, click the save button or click outside of the notes box. In addition to taking notes, you are able to email and print them. Do so by viewing your previously recorded notes and then clicking the print or email button. All notes taken during a course must be printed or emailed during your active 60-day registration. They are no longer available once your course expires.

How do I obtain my certificate of completion?

All eLearning and eClassroom Express courses issue certificates of completion that can be saved and printed upon passing the course test(s). You will see a certificate notification box in the top left of the course window with a link to your certificate. You also can find that link on the final exam results page after passing the test. Lastly, an email will be sent to you with the link to your course certificate that can be accessed at any time after completing the course. The email will come from admin@collabornation.net. Check your junk mail and/or spam folder and add this email to your allowed recipients. If you forgot to save/print your certificate or lose the email and your course has expired, contact the customer support team by calling 888-685-4440 9 a.m.-5 p.m. ET. Outside of live support hours, you can leave a message. A customer support representative will return your call during live support hours. You can also submit your certificate request via email, to certrequest@collabornation.net.