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Frequently Asked Questions

Questions about the Virtual Training Institute?

  • Read our list of FAQs below.
  • If you still have questions, contact our customer response team at or 800-438-5547. 

Event Registration

1. How do I register for the Virtual Training Institute?
2. How will I obtain links to join the ZOOM sessions?
3. When does the Winter VTI 2023 registration open?
4. Where can I obtain NeighborWorks Winter Virtual Training Institute Information and Resources?
5. Do I need to download or install any software to be able to attend this event?
6. What will I need to join a ZOOM Session?
7. How do I change the courses selected after I already purchased them?
8. Can I send in a paper registration form?
9. Are there considerations for people who live on the West Coast/Hawaii regarding the time differences? If so, what are they?

Event Payments/Scholarships

10. What are the registration fees for the Virtual Training Institute?
11. Can I pay for just one webinar?
12. What is the payment policy?
13. Will there be free scholarships available?

Event Changes / Cancellation / Substitutions

14. Can I make changes to my webinar sessions?
15. If I cancel before the event date, will I get a refund or tuition credit?
16. Do you allow substitutions? If so, who do I contact?

Event Courses/Certifications/Exams

17. Will I receive a certificate of completion for each class I attend?
18. Will all the webinars have final exams associated with them?
19. How long do I have to take the exam?
20. How many attempts do I have to take the quiz? What is the passing score?
21. Will there be study resources provided, or a course binder?
22. Can multiple people view the webinar training and receive credit?
23. Will I be able to see and hear the instructors and participants during the course?

Event Technical Support

25. If I’m having technical issues within the training website, whom do I contact for assistance?
26. Which web browser is supported?
27. How should a person identify their special needs?