Print pageSpring Virtual Training Institute
May. 12 - 23
Frequently Asked Questions
Event registration:
How do I register for the Spring Virtual Training Institute?
You may register for this event on the event platform after Feb. 4.
How will I obtain links to join the ZOOM sessions?
You will find the links to the ZOOM sessions for each webinar or networking activity within the details page for each respective session.
When does the Spring VTI 2025 registration open?
Registration opens on Feb. 4 and closes on May 7.
Where can I obtain NeighborWorks Spring Virtual Training Institute Information and Resources?
The Collabornation event platform has a Resources tab where you can review or download all event documents and information.
Do I need to download or install any software to be able to attend this event?
You will not be required to install any software; however, we recommend using Microsoft Edge, Google Chrome, or Firefox for maximum functionality.
What will I need to join a ZOOM Session?
An internet-connected computer, laptop, tablet, or phone. A headset or earbuds to improve sound quality, especially if you have background noise. A phone if you are unable to receive audio via your computer, laptop, or device.
Are there considerations for people who live on the West Coast/Hawaii regarding the time differences? If so, what are they?
Determining the right start time is always a challenging task for an online event. To accommodate West Coast registrants, some webinars have later start times. Also, if you register for a course with an earlier start time, those courses will be recorded and available on your My Courses page for viewing later in the day. All recordings and the respective quizzes for the courses must be completed by May 30.
Event payments/scholarship:
What is the payment policy?
Payment is due at the time of registration and may be made by Visa, Mastercard, or American Express. To make payment by check or arrange group payments, please contact our Customer Response team at [email protected] or 800-438-5547.
Are scholarships available? When will scholarships open?
Limited scholarship assistance is available. Scholarships will open on Jan. 21. To apply/view your status, please visit the scholarships website for more information. Note that if you are awarded a scholarship and do not cancel or if you are a no-show to the virtual event, your scholarship eligibility may be revoked for 12 months.
Event changes/cancellations/substitutions:
Can I make changes to my webinar sessions?
Customers may make changes directly on the event site; however, changes after a live session have begun will not give you access to the webinar recording. To change a webinar, faculty-led course or one-week workshop choice in the site, use the Exchange function to cancel your registered activity for your preferred replacement option. By using the exchange function, this will allow you to make the change without incurring an “add-on” charge. Webinars may be exchanged up until the webinar start time.
How do I access the live session recordings?
Live sessions will be posted on the Virtual Classroom website. If you are unable to attend in real-time, you can view the recordings and complete the course assignments. Webinars are NOT recorded.
If I cancel before the event date, will I get a refund or tuition credit?
Cancellation requests must be sent in writing to our Customer Experience team at [email protected]. The deadline date for refunds is May 7.
Do you allow substitutions? If so, who do I contact?
Each attendee is required to register and pay individually. Our online system does not support registrant substitutions.
Event courses/certifications/exams:
What is the difference between a Standard faculty-led course and an Accelerated faculty-led course?
The Standard faculty-led course takes place on a weekly schedule over 4 weeks and includes a weekly 90-minute live session with the faculty, and other learners. Coursework is completed throughout each week with specified due dates.
The Accelerated faculty-led course takes place over 4 days and is designed for optimal Interactivity and engagement. Days 1 and 3 are comprised of a total of 4 hours of live instruction, divided into two sessions with a 1 hour break in-between. Days 2 and 4 are dedicated to self-paced completion of all activities and assignments. All required coursework is due by 11:59 p.m. PT on the final day of class.
Will I receive a certificate of completion for each course I attend?
Certificates of completion are awarded only to registrants who pass the quiz associated with the respective webinar prior to the event’s closing date. Registrants can attend the live webinar and pass the quiz afterward, or if unable to attend live, can watch the recorded session and pass the quiz to receive their certificate. The event site will remain open until May 30 to allow registrants to take the quiz and print their online certificates.
Will all the webinars have quizzes associated with them?
Yes, there will be a quiz for each webinar that you registered to attend. The quiz will be assigned on your My Courses page at the conclusion of the live presentation.
How long do I have to take the quiz?
Each webinar will have a course quiz assigned to registrants after the live webinar session. You will have access to take the quiz and download your certificate up until the site closing date - May 30. We recommend that you take the quiz immediately following the webinar session to ensure success!
How many attempts do I have to take the quiz? What is the passing score?
Attendees have 4 attempts to pass the webinar quiz. The passing score for the quizzes is 80%.
Will there be study resources provided, or a course binder?
All webinars have resources which can be downloaded from within the course and saved for future reference.
Event support:
If I am having technical issues within the event platform, who do I contact for assistance?
For technical support, contact the event customer technical support line by calling (888) 685-4440 between 8:30 a.m. - 5 p.m. EST. From within the live course session, you will also have access to send a help ticket to obtain prompt assistance. If you have an inquiry outside of our live support hours, please call and leave a message. A customer support representative will return your call during the live support hours listed above. You can also send your question via email to [email protected].
How should a person identify their special needs?
Anyone with special needs should self-identify in the ADA section when registering. Once registration closes, one can self-identify by emailing [email protected] or by calling (1-800-438-5547)to speak with the Customer Experience Team. Please be as specific as possible and provide this information by the documented Registration deadline.
