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San Francisco NTI 2023 FAQ's

Event Registration

2. When does registration open?

Registration for NTI _ San Francisco, CA opens Feb.15, 2023.

3. My Registration is complete, what do I do now?

Your NTI SCHEDULE (printable pdf) in the event platform contains all your event registration details. The EVENT RESOURCES section contains key information documents to guide you on navigating the site, as well as details regarding your in-person options.

4. How do I change courses selected after I already purchased them?

Registrants may make course Exchanges directly in the event platform up to April 4th. You can only exchange a course taking place on the same days and for the same monetary value. All other course changes must be submitted by email to Customer Response at Please remember course enrollment is limited, so all change requests should be submitted at your earliest convenience.

5. Can I send in a paper registration form?

Registrations for this event are processed online and require a COVID-19 Policy and Guidelines agreement for all registrants, so online registration is required. Proof of vaccination is no longer required to attend in-person events.

Event Payments/Scholarships

7. Will there be free scholarships available?

Limited scholarship assistance may be available. For more information, visit - Note that if you are awarded a scholarship and do not cancel or if you are a no-show to the event, your scholarship eligibility may be revoked for 12 months.

6. What is the payment policy?

Payment is due at the time of registration and may be made by Visa, Mastercard, or American Express. To make payment by check or arrange group payments, please contact our Customer Response team at

Event Changes/Cancellation/Substitutions

9. Do you allow registrant substitutions? If so, who do I contact?

Substitution of attendees are prohibited for this event

8. If I cancel before the event date, will I get a refund or tuition credit?

Cancellation requests must be submitted in writing to our Customer Response team at The last day to cancel and obtain a refund is April 4th.

Event Courses/ Certifications/Exams

11. Which courses can I take to obtain my NCHEC continuing education hours? 

You must take courses within the Financial Capability, and Housing Education & Counseling training tracks. Please review your transcript in advance to avoid taking repetitive courses.

10. Will I receive a certificate of completion for each class I attend?

Certificates of completion are awarded only to registrants who attend 100% of their course. The certificates of completion will be uploaded to your My Courses page upon confirmation that you attended 100% of the course.

Lodging/Travel Logistics

16. Are meals provided?

Each attendee is responsible for their own meals. Each weekday of the event, NW will offer three coffee/beverage services, including to-go snacks during the late morning and afternoon breaks.

15. Event/Venue Logistics?

The hotel venues are large and navigating from course to course may require extensive walking, so please plan accordingly. As well, the temperatures in hotel venues and classrooms can be wide ranging, so we recommend layers to be prepared for varying temperatures.

14. Which hotel have I been assigned (if NW is managing your Lodging)?

Your assigned hotel will be updated to the Collabornation Event platform by April 19. Please note each event hotel has a mandatory Incidental Deposit of $75 per day/per person to cover incidental expenses [it is recommended that you use a credit card to cover the required Incidental Deposit, although the hotels will accept a debit card]. When using a debit card, your deposited funds may not be available to you for several days, depending on your bank’s policies. Please check with your bank about their specific policies in this regard. Please read the Travel & Logistics Guide for full details in this regard.

13. How should a registrant identify their special needs?

Anyone with special needs should self-identify in the ADA section while registering. Once registration closes one can self-identify by sending an email to Please be specific as possible regarding your special needs and submit same to our Customer Response team by March 31.

12. Will NeighborWorks America pay for an additional night stay if I am unable to get home by midnight?

NeighborWorks’ lodging policy notes if there are flight/train departure options which get you home by midnight then we will not extend your lodging. If there are no departure options, then we will extend your lodging on a first come/first served basis until room availability is exhausted. All attendees are expected to depart from the event by the event closing date on Friday. A limited number of rooms are available for a Friday night extension. To inquire if you are eligible to receive a Friday night extension after you have registered, contact the Training Customer Response team by email at All requests for an Additional Night Stay must be submitted via email by April 4.

Register now!
San Francisco NTI brochure
Download the full brochure for the San Francisco Training Institute.
​Top Things to Know
Top Things to Know about the San Francisco Training Institute.
To ensure our attendees' health and security, as well as the safety of our faculty and staff, NeighborWorks America Training has implemented the following policy in consultation with a medical, public health, and epidemiology advisory team.