HO209rq Delivering Effective Financial Capability Programs
In this two-day course, participants will build the skills needed for delivering effective financial capability programs. The purpose of financial capability programs is to build customers’ capacity, based on knowledge, skills, and access, to manage financial resources prudently and effectively, so that they reach their financial goals and build financial health. Applicable across a range of financial capability programs, this course focuses on how to deliver programs and services that work. It includes current practices and tools to support customers’ journeys in the program from pre- to post-service delivery. Participants will learn how to better understand their customers. In turn, participants will increase their abilities to engage customers in the program, deliver tailored services that meet customers’ needs, and keep customers motivated to change behaviors and reach goals over the course of the program. (Formerly titled: Delivering Effective Financial Education for Today's Consumer — updated 1/2021)
Note that the online primer course, HO209el Delivering Effective Financial Education is intended as an introduction to financial management topics that will be covered during the in-person HO209rq Delivering Effective Financial Education for Today’s Consumer course. HO209el cannot be taken as a substitute for HO209rq.
This course counts toward initial NCHEC certification.
Course Length: 2 Days
Course counts toward a professional certificate (PCP): No