Course Details

CL122 Emotional Intelligence and Conflict Resolution: "Keep Cool Get Results!"

Keeping cool in times of conflict is not always easy, and conflict is not always bad. This interactive and engaging workshop is focused on managing conflict constructively and productively. During this workshop you will: identify your “hot buttons”; learn to recognize the signs that they have been pushed; understand how they affect your ability to communicate effectively; and practice proven techniques to manage your emotions for productive outcomes. You’ll also hear from others about their “hot buttons” and how you can recognize signs when someone else is about to "blow up.” You will learn about the internal and external factors that contribute to conflict and you will come away with some concrete skills to put to use in managing conflict on your board, in your neighborhood, at work, and in your family!

Course Length: 1 Days

Tuition: $0

Course counts toward a professional certificate (PCP): No