NeighborWorks Compass

We rely on technology every hour of the day. Our phones, our laptops and tablets, our cars…we couldn’t run our lives without them. To support the counseling and education field, NeighborWorks America has developed a state-of-the-art client management system to bring your counseling work into the twenty-first century. A completely new system – designed by counselors for counselors, and built on the cutting-edge Salesforce platform – that bears the administrative burden and supports the unique milestones in the housing counseling process. Now you can focus on what’s most important: delivering quality counseling services to improve the lives of those you serve.
 

NeighborWorks Compass is made possible with support from

                

Read more about the counseling-focused features that will dramatically improve your impact. and explore FAQs about the system's advanced functionality.

While we’ve been developing system functionality and planning for a truly world-class product, we’ve recognized the need to build much more than just a software package. So we’ve developed an entire infrastructure necessary for a successful customer experience, including:
 

• a product development team comprising both technical and housing counseling experts
• a comprehensive, reliable and responsive support system
• multi-faceted onboarding and training resources
• how-to guides accessible 24/7 with step-by-step instructions on our product

The pieces of this infrastructure have been conceived and built based on best practices to enhance your effectiveness and efficiency, ensuring you receive the optimal level of service and support needed to gain the greatest value.

Check out the FAQs about onboarding and support.



As we onboard our roster of early adopters, we expect significant learnings about how the tool can increase efficiency, expand reach, and enhance counseling effectiveness. Looking ahead to 2022 and a broader industry launch, we are excited to imagine the possibilities for our field. To stay updated on our progress and be ready to join, please click the button and answer just a few quick questions, and we’ll register you for news and information on NeighborWorks Compass.  

Questions or comments in the meantime? Please contact us at NWCompass@nw.org.

NeighborWorks Compass will position you and your organization for game-changing results.