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Susan M. Ifill

Susan M. Ifill
Executive Vice President and Chief Operating Officer
Susan M. Ifill is executive vice president and chief operating officer for NeighborWorks America, leading programs and staff who support network and field operations. She previously served as chief executive officer of Neighborhood Housing Services of New York City (NHSNYC), a NeighborWorks network organization, working to address affordable housing and fight displacement across New York City. Prior to joining NHSNYC, Ifill was the senior vice president and chief retail officer for Carver Federal Savings Bank in New York. She retired from Bank of America in 2006 as senior vice president and premier banking market manager.
Ifill has also served on numerous nonprofit boards. She currently serves as a member of the Community Advisory Committee for Ocwen Financial Group and a member of the Community Advisory Forum for Fifth Third Bank. She is the immediate past Chair of the board of trustees for Cambridge College in Boston, Massachusetts.

Ifill did her undergraduate work at Southeastern Massachusetts University and received a master’s degree in management and certification in negotiation and conflict resolution from Cambridge College. She is also a certified Six Sigma Green Belt and a member of Sigma Beta Delta International Honor Society for business, management and administration.