Job Number 1853
Home Repair Navigator
Avenue CDC is an award-winning non-profit organization dedicated to improving our Houston community by developing affordable housing and economic opportunities. Avenue CDC has been in existence for 20 years and offers competitive compensation plans and benefits programs.
The Home Repair Navigator, working in close association with the Client Services Manager, assists and supports homeowners through the process of repairing their home. The Home Repair Navigator will be responsible for navigating the client through the home repair process from entry into repair/construction program to move-in ready. The Navigator’s ultimate role is to utilize tools related to housing recovery in order to facilitate progress through the home repair process and the completion of other program related tasks.
The Home Repair Navigator will perform a variety of duties and tasks with respect to program development and implementation including, but not limited to:
Interface with clients and assist through the home repair process, addressing questions and concerns in a timely and professional manner.
Develop an understanding of client’s needs to successfully advocate on behalf of client and connect to resources to address unmet needs.
Work collaboratively with repair/construction team to ensure completion of project milestones and client satisfaction.
Participate in coordination of volunteer project logistics and event day execution, as needed.
Preparation of reports as required by the Client Services Manager and other Avenue staff members on client progress.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor degree and two-plus years in customer service field. Experience may be substituted for education.
Excellent organizational skills. Ability to work independently and in as part of team on multiple tasks simultaneously.
To perform this job successfully, an individual should have knowledge of Microsoft Office applications.
Bilingual capability (English/Spanish) preferred.
Must have reliable transportation with a valid driver’s license.
An Equal Opportunity Employer M/F/D/V
Job Category : N/A
Position Type : Full-Time
Travel Required : 0%
Posted Date : 11/1/2018
Closing Date : 12/1/2018